Your satisfaction is important to us therefore if you are not completely satisfied with your purchase for any reason you may return it for a full refund or store credit within (14) days of receipt in the original condition received.
We offer easy returns for all domestic and international orders. To request a return please send an email to our support team at support @ swan-handbags.com to schedule your return within 48 hours of receiving your merchandise.
If the return is due to a manufacturing defect within the product our company will incur the return shipping cost and send you a return label at no cost. If items are being returned with no known issue the return postage shall be covered by the customer.
The shipping carrier you use to return the merchandise is up to you, however we strongly suggest choosing a method that provides tracking as we are not responsible for lost return packages.
Once your merchandise has been received and verified as being unworn, unaltered with the original tags attached with the original packaging you will receive an email notifying you that we have received your returned item along with the status of your refund as all items need to meet the return conditions. Once approved a full refund will automatically be processed and applied to your credit card or original method of payment. Please allow up to 1-2 weeks for processing time.
If all return conditions are met Swan Affordable Handbag guarantees a full refund minus import duties and local taxes. You may return a product within 14 Days of receiving your order.
You cannot return products purchased for professional and or commercial Use
Products returned that have been used, altered, worn, damaged and without the original tags attached will not be refunded. Swan Affordable Handbags reserves the right to refuse returns that are unauthorized and return to sender.
Please note that we are unable to honor previous sale prices, promotions and/or price adjustments. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.